999 Jaya Privacy Policy

01 What Data We Collect

999 Jaya collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services. We are transparent about both categories.

Information You Provide Directly

• Full name and date of birth (required for account registration and age verification).
• Email address and mobile phone number (used for account communication and security alerts).
• Payment method details including bKash, Nagad, Rocket, or bank account information (used solely for processing deposits and withdrawals).
• Identity documents such as National ID or passport (requested during verification checks).
• Any information you voluntarily provide when contacting 999 Jaya support.

Information Collected Automatically

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session data including login times, pages visited, and features used.
• Game activity records including bets placed, games played, and outcomes.
• Transaction history including all deposits, withdrawals, and bonus activity.
• Cookie and tracking data (see the Cookies section below for full details).

02 How We Use Your Data

Every piece of data that 999 Jaya collects is used for a specific, legitimate purpose. We do not use your data in ways that go beyond what is described in this Policy without first obtaining your explicit consent.

03 Data Sharing

999 Jaya does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this Policy.

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services may receive your identity documents to complete verification checks required by law.
• Regulatory authorities: 999 Jaya may be required by law to share data with financial intelligence units, law enforcement, or gaming regulators. We comply with all lawful requests.
• Technology service providers: Hosting, analytics, and security providers may process data on our behalf under strict data processing agreements.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose. 999 Jaya does not share your data with advertisers, data brokers, or any other third party for commercial purposes.

04 Cookies & Tracking

999 Jaya uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players use our services. A cookie is a small text file stored on your device when you visit our platform.

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your language preference, display settings, and other personalisation choices.
• Analytics cookies: Help us understand which features are used most, where players encounter issues, and how to improve the overall experience. Data collected is aggregated and anonymised.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 999 Jaya, but some features may not work as intended. 999 Jaya does not use third-party advertising cookies or cross-site tracking technologies.

05 Data Security

Protecting your personal data is a top priority at 999 Jaya. We implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse.

• All data in transit is encrypted using TLS 1.2 or higher.
• Sensitive data at rest is encrypted using AES-256 encryption.
• Access to personal data within 999 Jaya is restricted on a strict need-to-know basis.
• Our systems are monitored 24/7 for suspicious activity and potential security incidents.
• Regular security audits and penetration testing are conducted by independent specialists.
• Staff who handle personal data receive regular privacy and security training.

06 Data Retention

999 Jaya retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years from the date of verification.
• Support communications: Retained for 2 years after the last interaction, unless a longer period is required for an ongoing dispute.
• Analytics data: Anonymised and aggregated after 12 months; raw session data is deleted after 90 days.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual.

07 Your Rights

As a 999 Jaya player, you have meaningful rights over your personal data. We take these rights seriously and will respond to any request within a reasonable timeframe, typically within 30 days.

To exercise any of these rights, contact the 999 Jaya privacy team at [email protected]. We may need to verify your identity before processing your request to protect against unauthorised access.

08 Minors & Age Policy

999 Jaya is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed 999 Jaya using false information, please contact us immediately at [email protected] so we can investigate and take appropriate action.

09 Policy Updates

999 Jaya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

• For minor changes, we will update this page without sending individual notifications.
• For significant changes that materially affect how we use your data, we will notify registered players by email or via an in-platform notification before the changes take effect.
• Continued use of 999 Jaya after any update constitutes your acceptance of the revised Policy.
• If you do not agree with any changes, you should stop using the platform and contact us to close your account.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 999 Jaya handles your personal data, please get in touch with our team. We are committed to responding promptly and transparently.